1. Overview

This Refund Policy explains the terms and conditions under which Requo ("Requo," "we," "us," or "our") provides refunds for subscriptions purchased through https://requo.app.

Subscription payments are processed by Polar, the merchant of record for Requo. There is no in-app refund flow: subscription changes, cancellations, and refunds are handled through the Polar customer portal linked from your billing settings. By subscribing to a paid plan, you agree to the terms outlined in this Refund Policy and our Terms of Service.

2. Refund Eligibility

Requo does not offer a fixed money-back guarantee. Refund requests are handled through the Polar customer portal and are subject to Polar’s review and standard processing times.

When a refund is granted, it is issued through Polar to the original payment method used for the purchase. The time it takes to appear in your account depends on your payment provider or card issuer.

3. How To Request A Refund

Request a refund through the Polar customer portal linked from your billing settings:

• Open your business billing settings.
• Choose View billing details or Manage to open the Polar customer portal.
• Follow the portal steps for the payment you want refunded.

If you need help, email support@requo.app with the email address on your account and the date of the payment.

Polar reviews each request. Processing times vary by provider and card issuer, and we cannot guarantee a specific timeline for delays outside our control.

4. Subscription Cancellation

You can cancel your subscription at any time through the Polar customer portal linked from your billing settings. Cancellation is separate from a refund and does not, by itself, issue money back.

Access After Cancellation

When you cancel a subscription, you keep paid features until the end of the current billing period. At the end of that period your business reverts to the free plan. If you also want the payment refunded, request it through the portal using the steps above.

5. Payment Provider

Requo uses Polar as its merchant of record. USD is the base billing currency; Polar may display a local-currency amount at checkout for convenience. Refunds are issued through Polar and are subject to the provider's review and standard processing times.

We will help with Polar refund questions as quickly as possible, but we cannot guarantee specific processing times for delays introduced by the provider or your card issuer.

6. Exceptions And Limitations

Cancelling a subscription stops future charges but does not, by itself, refund past payments. Before opening a payment dispute or chargeback with your provider or card issuer, please contact us so we can help.

Abuse Prevention

Accounts that violate our Terms of Service, submit fraudulent refund requests, or show patterns of subscription abuse may have refund requests declined and accounts suspended or terminated.

7. Questions And Contact

If you have questions about this Refund Policy or need help with a refund request, please contact us:

• Email: support@requo.app
• Address: Lucena City, Quezon, Philippines

We aim to respond to refund-related questions within 2-3 business days. For general privacy inquiries, you may also contact privacy@requo.app.