1. Acceptance Of These Terms

These Terms of Service ("Terms") are a legally binding agreement between you and Requo ("Requo," "we," "us," or "our") governing your access to and use of Requo, including the website, application, public inquiry pages, public quote pages, and related communications made available at https://requo.app.

By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Eligibility And Authority

You may use the Service only if you are legally capable of entering into a binding agreement and, if you use the Service on behalf of a business or other organization, you have authority to bind that entity to these Terms.

If you use the Service on behalf of an organization, "you" includes both you and that organization.

3. Accounts, Authentication, And Security

You may need an account to use certain parts of the Service. You agree to provide accurate information, keep your login credentials confidential, and promptly update your information if it changes.

The Service currently supports email-and-password sign-in, optional email magic links (when transactional email is configured), password reset, session management, account deletion, and optional Google OAuth sign-in when enabled.

You are responsible for all activity that occurs under your account to the extent caused by your actions or failure to safeguard access. If you believe your account has been compromised, contact us promptly at support@requo.app.

4. Businesses, Multi-Business Access, And Invites

Requo supports businesses, member invites, role-based access, and multi-business switching. A user may belong to more than one business if invited or otherwise authorized.

If you create or administer a business, you are responsible for managing the people you invite, the permissions you grant, and the content you or your team make available through that business.

5. Permitted Use

Subject to these Terms, Requo grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business use in managing inquiries, quotes, and related customer communications.

The Service is designed for owner-led service businesses and related workflows such as inquiry intake, lead qualification, quote delivery, follow-up scheduling, knowledge-file management, and internal drafting support.

6. Prohibited Use

• Use the Service in violation of law, regulation, contractual restrictions, or the rights of others.
• Upload, submit, or transmit unlawful, infringing, abusive, fraudulent, defamatory, or harmful content.
• Attempt to gain unauthorized access to the Service, another user's account, or another business.
• Interfere with the operation, security, or integrity of the Service, including by introducing malware or abusive traffic.
• Use automated means to scrape, copy, or extract data from the Service except as expressly permitted by us.
• Use public inquiry pages or public quote links in a way that misrepresents identity, collects unrelated data, or circumvents the intended workflow of the Service.
• Use the Service in a way that could create material legal, security, or operational risk for Requo, our users, or others.

7. User Content, Uploaded Content, And Public Submissions

A. What counts as user content

"User Content" includes business information, inquiry forms, inquiry submissions, quotes, messages, uploaded files, notes, pricing entries, knowledge files, public quote responses, and other content you or your customers submit through the Service.

B. Ownership

As between you and Requo, you retain ownership of your User Content.

C. License you grant to operate the Service

You grant Requo a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, display, and otherwise use your User Content as necessary to operate, maintain, secure, and provide the Service and its features.

D. Your responsibilities

• You are responsible for the legality, accuracy, and appropriateness of your User Content.
• You represent that you have all rights and permissions needed to submit User Content and allow us to process it as described in these Terms and the Privacy Policy.
• You are responsible for your relationship with your own customers, including the content of inquiries, quotes, offers, and underlying business commitments.

8. Public Inquiry Pages And Public Quote Links

A. Public inquiry pages and forms

Requo allows businesses to publish public inquiry pages and inquiry forms that can be accessed without a Requo login. You are responsible for the content, configuration, and collection practices of the public inquiry pages and forms you publish through the Service.

B. AI-powered conversational intake

Businesses may enable an AI-powered conversational intake mode for their inquiry form. In that mode, an AI assistant guides the visitor through the inquiry in a chat interface. Messages exchanged in the conversation are processed through an AI provider and the extracted details are stored as part of the inquiry. You are responsible for configuring conversational intake in a way that is appropriate for your business and for reviewing the information collected.

C. Public quote links

Public quote links are designed to let a recipient view and respond to a quote without a separate customer login. Anyone who has the link may be able to access the corresponding quote page while the link remains active, so you should treat public quote links as sensitive.

D. Underlying business relationship

Requo is not a party to the underlying transaction or service relationship between a business using Requo and that business’s customer. We do not guarantee customer payment, service performance, legal enforceability of a quote, or compliance of a business’s own documents or commitments.

9. Third-Party Services And Integrations

The Service uses third-party services for hosting, data and file storage, payment processing, transactional email, AI request routing, and optional social sign-in. The providers supported in the current Service include:

• Vercel, for hosting and application delivery.
• Supabase, for database, storage, and related backend infrastructure.
• Polar, for subscription billing, payment processing, and refunds as the merchant of record.
• Resend, for transactional email delivery.
• Groq, Gemini, and OpenRouter, for AI request routing when AI features are used.
• Google, for optional OAuth sign-in when enabled; transactional email carries magic-link sign-in when configured.

Your use of a third-party login or payment provider may also be subject to that provider’s own terms and privacy practices. Requo is not responsible for third-party services we do not control.

10. AI Features

A. Internal AI drafting

Requo includes AI-assisted drafting features intended for internal use by authorized business users. These features may send prompts and related business content through Groq, Gemini, or OpenRouter and, depending on configuration, to the model provider used to generate drafts, summaries, and suggestions.

B. AI-powered conversational intake

When conversational mode is enabled on an inquiry form, the public intake chat is powered by an AI model. Visitor messages and AI responses are processed through an AI provider. The AI extracts structured inquiry details from the conversation for storage and review by the business.

AI outputs are provided for convenience only. They can be incomplete, inaccurate, or unsuitable for your use case, and you are responsible for reviewing and approving any output before you rely on it, send it, or act on it.

Do not treat AI output as legal, financial, compliance, or professional advice, and do not rely on it without human review.

11. Paid Plans, Fees, And Billing

Requo offers a free plan with limited features and paid subscription plans (Pro and Business) with additional capabilities. Paid plans are available on monthly or yearly billing cycles. Current pricing is displayed on the pricing page and during checkout.

A. Payment processing

Subscription payments are processed by Polar, our merchant of record. All plans are priced in USD. Depending on your location, an approximate local currency amount may be displayed at checkout for convenience, but the authoritative charge is in USD.

B. Recurring billing

Paid subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You authorize Polar to charge your payment method on file for each renewal.

C. Cancellation

You may cancel your subscription at any time from your account billing page. After cancellation, you retain access to paid features until the end of the current billing period, after which your account reverts to the free plan.

D. Refunds

Refund eligibility and procedures are described in our Refund Policy.

E. Price changes

We may change plan pricing from time to time. If we increase the price of a plan you are subscribed to, we will provide reasonable advance notice before the change takes effect on your next renewal.

12. Service Availability And Changes

We may modify, suspend, or discontinue all or part of the Service at any time, including features, integrations, access methods, or supported plans. We do not guarantee that the Service will always be available, uninterrupted, timely, or error-free.

13. Suspension And Termination

We may suspend or terminate your access to the Service if we believe, in good faith, that you have violated these Terms, your use creates security or legal risk, or suspension is needed to protect the Service, our users, or others.

You may stop using the Service at any time. Account deletion and business deletion tools are available in the current Service, but deletion may not be immediate in all systems, including backups or operational logs.

14. Force Majeure

Neither party will be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond the affected party’s reasonable control.

Force majeure events include, but are not limited to:

• Natural disasters (earthquakes, floods, hurricanes, volcanic eruptions).
• Pandemics, epidemics, or widespread public health emergencies.
• Government actions, orders, embargoes, or sanctions.
• War, armed conflict, or terrorism.
• Infrastructure failures (power grid outages, internet backbone failures, telecommunications disruptions).
• Third-party service outages beyond Requo's operational control (cloud providers, payment processors, DNS providers).

The affected party will use reasonable efforts to mitigate the impact of the force majeure event and resume performance as soon as practicable. If a force majeure event continues for more than 60 consecutive days, either party may terminate these Terms upon written notice.

15. Data Export Commitment

Upon termination or cancellation of your account, Requo will provide a 30-day window during which you may export your data from the Service.

Data available for export during this window includes:

• Inquiries and inquiry submissions received through your businesses.
• Quotes created, sent, or associated with your businesses.
• Contacts and customer information stored within your businesses.
• Files uploaded to or associated with your businesses.

After the 30-day export window, Requo may permanently delete your data in accordance with its data retention practices described in the Privacy Policy.

16. Cure Period

For violations of these Terms that do not pose an immediate security risk, Requo will provide 14 days written notice describing the violation before suspending your account. You may cure the violation within the 14-day notice period to avoid suspension.

If the violation poses an immediate security risk to the Service, its users, or others, Requo reserves the right to immediately suspend your access without prior notice. In such cases, Requo will provide notice of the suspension and the reason for it as soon as reasonably practicable.

17. Modification Notice

When we make material changes to these Terms, Requo will provide at least 30 days advance notice to affected users before the changes take effect.

Modification notices will be delivered via email to the address associated with your account and through an in-app notification within the Service. It is your responsibility to keep your email address current. Continued use of the Service after the effective date of modified Terms constitutes acceptance of the changes.

18. Service Level Commitment

Requo targets a monthly uptime of 99.9% for the Service, measured as the percentage of minutes in a calendar month during which the Service is available and operational.

Scheduled maintenance windows, force majeure events, and outages caused by third-party services outside Requo’s control are excluded from uptime calculations.

Current and historical service availability can be monitored on our public status page at status.requo.app.

19. Ownership Of The Service And Limited License

The Service, including its software, design, trademarks, and related materials, is owned by Requo or its licensors and is protected by applicable intellectual property and other laws.

Except for the limited rights expressly granted in these Terms, Requo reserves all rights in and to the Service.

20. Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant Requo a non-exclusive, royalty-free right to use that feedback to operate and improve the Service without compensation to you.

21. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available." Requo disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the foregoing, Requo does not warrant that the Service will meet your requirements, be uninterrupted, be secure, be error-free, or produce any particular business result.

22. Limitation Of Liability

To the maximum extent permitted by applicable law, Requo and its affiliates, officers, directors, employees, agents, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, or business opportunities, arising out of or relating to the Service or these Terms.

To the maximum extent permitted by applicable law, Requo’s aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total amount you paid to Requo for the Service during the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100). If you have not paid any amounts to Requo, Requo’s total liability will not exceed one hundred U.S. dollars (US$100).

23. Indemnity

You agree to defend, indemnify, and hold harmless Requo, its affiliates, and their respective officers, directors, employees, agents, suppliers, and licensors from and against claims, losses, liabilities, damages, judgments, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service, your User Content, your violation of these Terms, or your violation of law or the rights of another person or entity.

24. Governing Law And Venue

These Terms and any dispute arising out of or relating to these Terms or the Service will be governed by and construed in accordance with The laws of the Republic of the Philippines, without regard to conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be brought exclusively in the proper courts of Lucena City, Quezon, Philippines, and you consent to the personal jurisdiction and venue of those courts.

25. Changes To These Terms And Contact Information

We may update these Terms from time to time. If we make material changes, we will post the updated version on this page and update the effective date above. By continuing to use the Service after the updated Terms take effect, you agree to the revised Terms.

If you have questions about these Terms, you may contact us at support@requo.app or privacy@requo.app, or by mail at Lucena City, Quezon, Philippines.