Privacy Policy

1. Introduction

Requo ("Requo," "we," "us," or "our") operates the Requo website and related services at https://requo.app.

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you use Requo, including the website, application, public inquiry pages, public quote pages, and related communications (collectively, the "Service").

If you have questions about this Privacy Policy or our privacy practices, you may contact us at support@requo.app or privacy@requo.app, or by mail at Lucena City, Quezon, Philippines.

2. Scope

This Privacy Policy applies to information we process as the operator of Requo. It covers information from account holders, invited business members, people who submit public inquiries, people who receive or respond through public quote links, and visitors who browse our public pages.

This Privacy Policy does not by itself describe how a business using Requo may handle information outside Requo. Each business using Requo may have its own customer-facing notices, practices, and legal obligations.

3. Information We Collect

A. Information you provide directly

Account information such as your name, email address, login credentials, profile details, and password-reset details.
Business workspace information such as business name, slug, logo, business profile details, team member email addresses for invites, and configuration settings for inquiry pages or forms.
Operational content you create inside the Service, including inquiries, notes, replies, quotes, quote line items, status changes, pricing entries, FAQs, reply snippets, notifications, and activity records.

B. Information collected through public inquiry forms

Contact details such as name, email address, phone number, and company name when requested by the form.
Inquiry details such as requested services, project scope, timing, budget, free-form descriptions, and answers to custom fields configured by the business.
Attachments and supporting files submitted with the inquiry.

C. Information related to quotes and public quote responses

Customer name and email address, quote line items, notes, totals, status, validity dates, and related customer-facing quote content.
Responses submitted through public quote pages, including accept or decline actions and any message a customer chooses to provide.
Public quote view and response timestamps used to support quote activity tracking.

D. Files and uploaded content

Inquiry attachments uploaded through public inquiry forms.
Knowledge files and related extracted text stored to support business workspace features.
Business logos, profile avatars, and other files you upload to the Service.

E. Automatically collected and derived information

Session and security information such as IP address, user agent, login activity, and device or browser details associated with account access.
Operational usage information such as page requests, timestamps, business workspace context, notification activity, and records needed to keep the Service working.
Essential browser-side storage used for session handling and product preferences such as active business selection, theme preference, and sidebar state.

4. Public Inquiry Pages And Forms

Requo allows businesses to publish inquiry pages and inquiry forms that can be completed without creating a Requo account. Those forms may collect contact details, project details, custom responses, and file uploads, depending on how the business configures the form.

Information submitted through a public inquiry form is made available to the receiving business and to authorized users within that business workspace so they can review, qualify, and respond to the inquiry.

5. User Accounts And Business Workspaces

Requo supports account registration, authentication, password reset, session management, account deletion, multi-business access, and business member invites. Users may belong to more than one business and may switch between businesses they are authorized to access.

We process account and business workspace information to authenticate users, maintain business-scoped access, send invite or password-reset emails, show the correct business context, and keep records needed to support legitimate product and security operations.

6. Files, Uploads, And Customer-Submitted Content

The Service supports file uploads and customer-submitted content, including inquiry attachments, knowledge files, business logos, profile avatars, public quote responses, notes, FAQs, pricing entries, and other business workspace content that users or customers provide.

Some uploaded knowledge files may be processed to extract text needed for knowledge and AI drafting features.

7. How We Use Information

Provide, maintain, and secure the Service, including account access, business workspaces, public inquiry pages, public quote pages, and related workflows.
Authenticate users, manage sessions, administer business workspace membership and invites, and support business switching for authorized users.
Receive, store, display, route, and deliver inquiries, quotes, notifications, and transactional emails.
Support knowledge features, file handling, internal analytics features, and AI drafting features used by an authorized user.
Monitor usage, troubleshoot issues, investigate suspected abuse, respond to support requests, and comply with legal obligations.

8. AI Features

If an authorized user uses AI-powered features in the Service, certain inputs may be processed through OpenRouter and, depending on configuration, by the model provider used through OpenRouter to generate drafts, summaries, or suggestions.

Based on the current Service, those inputs may include inquiry details, submitted custom field responses, internal notes, FAQ content, excerpts from uploaded knowledge files, and the prompt or drafting request entered by an authorized business workspace user.

You should avoid submitting highly sensitive personal information to AI-powered features unless necessary and appropriate for your use case.

AI-generated outputs can be incomplete or inaccurate and should be reviewed by a human before use.

10. Service Providers And Infrastructure

We use the following third-party services to operate Requo:

Vercel, for hosting and application delivery.
Supabase, for database, storage, and related backend infrastructure.
Resend, for transactional email delivery.
OpenRouter, for AI request routing when AI features are used.
Google or Microsoft, for optional social sign-in when those sign-in methods are enabled.

If we materially change the services listed above, we may update this Privacy Policy.

11. Cookies, Browser Storage, And Analytics

We use essential cookies and similar technologies needed to operate and secure the Service.

The current Service also uses browser storage for product settings and interface preferences such as theme selection, active business selection, and sidebar state. If we enable additional analytics, performance, or advertising technologies, we will update this Privacy Policy to describe those tools and related choices.

Requo also includes internal analytics features based on data stored within the Service. We did not identify a dedicated third-party web analytics or advertising SDK in the current app code.

12. Data Retention And Security

We retain personal information for as long as reasonably necessary to provide the Service, maintain business and operational records, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legitimate interests. Retention periods may vary depending on the type of information and the purpose for which it was collected.

We use reasonable administrative, technical, and organizational measures designed to protect information handled through the Service. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. International Processing And Your Choices

Requo operates from the Philippines, and our service providers may process information in other countries depending on how the Service is hosted or delivered. By using the Service, you understand that information may be processed outside your local jurisdiction, subject to applicable law.

You may have choices about the information you provide to Requo. For example, you can choose whether to submit information through public inquiry forms, manage certain account details inside the Service, or contact us about access, correction, deletion, or other privacy-related requests where applicable.

We handle personal information in a manner intended to be consistent with applicable privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, where applicable.

14. Children’s Privacy And Policy Changes

The Service is designed for businesses and business-related customer communications. We do not knowingly provide account features for children under 13. If you believe a child has provided personal information through the Service inappropriately, contact us at privacy@requo.app.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and update the effective date above. Your continued use of the Service after a change becomes effective means the updated Privacy Policy will apply going forward.